Mortgagebot Selects InstantService's Chat and E-mail CRM Technology

SEATTLE, WA - AUGUST 13, 2001 - InstantService™, an ASP provider of chat, e-mail, FAQ and other integrated CRM solutions for businesses, announced today that Mortgagebot, a leading online lending service provider and top ranked site by Gomez Advisors, has selected their chat and e-mail technology to power Mortgagebot's online customer service and support.

According to Scott Happ, President of Mortgagebot, "Mortgagebot has been familiar with chat technology and its benefits for quite a while." Happ added, "We found that InstantService provided the enhanced functionality we were seeking for our customers. In addition, InstantService's pricing for their online customer service and support offering was substantially less than the previous chat service we had tried. With InstantService, we win on price and functionality."

Mortgagebot has offered its clients live chat and e-mail to enhance customer satisfaction for over two years. InstantService's expanded functionality, competitive pricing and ease of integration convinced Mortgagebot to switch solution vendors, enabling the company to improve customer service at their Web site while lowering costs.

"Being selected for our expanded functionality and competitive pricing means we are successfully delivering customer value," said Mike Lande, CEO of InstantService. "Mortgagebot has both years of experience coupled with an impressive service record in the online lending industry. Their selection of InstantService for customer service and support technology represents a very powerful endorsement of our product in the financial services vertical."

About Mortgagebot.com
Mortgagebot (www.mortgagebot.com and www.bot2b.com) is the leading provider of Internet-based loan origination solutions for the mortgage lending industry. A pioneer in the fast growing online mortgage-lending arena, Mortgagebot combines its mortgage banking experience with leading edge technology to create low risk, turnkey and comprehensive Internet solutions for mortgage lenders nationwide. Mortgagebot offers its award-winning technology as an application service provider (Mortgagebot PowerSite™) or as a full business process-outsourcing partner (Mortgagebot PowerCenter™). Mortgagebot's Web-enablement solutions are completely private-labeled, allowing clients to fully leverage their brand and customer relationships.

About InstantService
InstantService, a privately held company based in Seattle, facilitates customer service, acquisition, and retention with its CRM solution that includes live chat technology as well as e-mail, Frequently Asked Question (FAQ) libraries, and true collaborative browsing. InstantService enables companies to use live human interaction to increase sales, strengthen customer relationships, and lower their customer support costs.

InstantService's ASP model eliminates the need for companies to purchase, install, and maintain onsite hardware or software. With fees based upon usage, InstantService pricing is as scalable as its technology. InstantService is in use on over 600 sites that average up to 50,000 chat minutes per day. InstantService has local and global representation. Clients include Sento, DiTech, GMAC, GE, Sundance, BoeingStore.com, and Venus Swimwear. For more information on InstantService's live online interaction technology, please go to www.instantservice.com or call (206) 956-8000.