InstantService provides integrated chat, email management, knowledge base and lead capture solutions, enabling businesses to increase sales and improve customer service.    
 
 
Companies Using InstantService

Over 300 successful companies trust InstantService's scalability, security and performance to provide quality customer service and support to their online customers.

Fortune 500 Retail Financial
3com   1-800 Contacts   Authorize.Net
Charter Communications   B&H Photo & Video   Barclays
Corporate Express   Day Timer   CCH
Echostar / Dish Networks   Drs. Foster & Smith   Ditech.com
Ernst & Young   Godiva Chocolatier   E*TRADE
FedEx   Lamps Plus   Gerber Life
General Motors   Murad   Global Credit Union
H&R Block   Orvis   Halifax
Intuit   ProFlowers   LendingTree
Lenovo   REI   MB Trading
McKesson   Ritz Interactive   Moneris Solutions
United Airlines   Sephora   NationPoint
US Airways   Spiegel   NetBank
Western Union   TigerDirect.com   ProPay
Xerox   Vermont Teddy Bear   QuickenLoans.com
         
Services Call Centers Miscellaneous
CareerBuilder   24/7 Customer   American Red Cross
eDiets   24-7 INtouch   Cancer Treatment Centers
GoDaddy   Brigade Corporation   Intercontinental Hotels
InfoUSA   Convergys   McAfee
Marchex   Customer Focus Services   Movielink
Onvia   The Gem   The Planet
Parago   Global Response   Scripps Network
Rainmaker   Sento   Simplexity
Sitel   TeleTech   Uline
Speakeasy   Spam Arrest   VolunteerMatch
Verisign   Telvista   WebEx
REI
SalesSolution Snapshot
 
    Chat is preferred over email
    58% use chat before ordering
    Available in-store as well
 
Charter Communications
SalesSolution Snapshot
 
    Over 250,000 chats per month
    Management "thrilled" with
      productivity gains
    Global deployment via TeleTech
      and Convergys partnerships
 
McAfee
SupportSolution Snapshot
 
    80% of support is via Chat
    Cut average wait time from 25
      minutes to 40 seconds
    Reduced support costs by 86%
 
Sony Online Entertainment
SupportSolution Snapshot
 
    Everquest, Star Wars: Galaxies
    Reduced phone use by 50%
    90%+ customer approval